Dedicated support helpline

An emergency response for people living in west Cheshire has been launched to support those vulnerable groups at higher risk from serious complications as a result of COVID-19 infection.   

People in the most vulnerable groups, based on their medical condition, are being contacted by the government, and referred onto help from their local council if they can’t meet their needs with the help of friends and families.

A wider group of local people may also need support to protect themselves from the virus. Cheshire West and Chester Council has therefore launched a dedicated helpline 0300 123 7031 which will run 7 days a week from 8am to 7pm. The helpline will provide advice and support, and where necessary make arrangements for food, medicines and social contact. You can also email: enquiries@cheshirewestandchester.gov.uk.

More information can be found here.


Latest Cheshire West and Chester Council Information

For all the latest information from Cheshire West and Chester Council related to Coronavirus, including which services are affected, you can download a one-page information sheet or visit the Cheshire West and Chester Council website:


GOV.UK support on what you can do if you’re struggling because of Coronavirus

Find out what you can do if you’re struggling because of coronavirus (COVID-19) with information about feeling unsafe, going in to work, paying bills or being unemployed, getting food, having somewhere to live, and mental health and wellbeing from GOV.UK.


Live Well Cheshire West

For support coping with the current Coronavirus (Covid-19) pandemic please visit Live Well Cheshire West for the latest government advice, food and shopping support, managing long-term health conditions and much more: